Dian Taylor is a Microsoft Business Applications MVP. She specializes in customer relationship management (CRM) technology and process at RSM in West Palm Beach, Florida. In this role as a CRM Presales Consultant, she designs custom CRM demonstrations for RSM prospects. Her prior experience in solution designing, implementing, configuring and customizing several complex scenarios in various industry sectors has helped her build relevant customer demos. She has the unique ability to clarify CRM strategies and objectives: modeling and optimizing business processes, defining user requirements, designing fit for purpose and cost effective CRM solutions.