Megan V. Walker is a Microsoft Business Applications MVP and a Dynamics/Power Platform Consultant. She began writing about Forms Pro when it was still only available in preview, sharing articles and creating videos to share with the community. Forms Pro has quickly become one of the most logical options for any organisation looking for a feedback gathering solution. Megan wanted to continue sharing knowledge and information about Forms Pro, but give people a way to learn at their own pace in a structured step by step course.
During the Inspire event (July 21st 2020) Microsoft made a massive announcement about changes coming to their survey and feedback offering, Forms Pro. It's changing, and it's now going to be Dynamics 365 Customer Voice. Join Microsoft Business Applications MVP (and Forms Pro guru), Megan V. Walker, as she provides an overview and discovery session of Customer Voice. Bring your questions, and don't miss out on your opportunity to see this new product for the first time.
Gathering feedback from customers is vital to analyse what you're getting right, and what needs to be improved in terms of products and services offered. Microsoft Forms Pro survey variables can be created and used to show piped values in emails and survey questions; you can also use them to create links between different types of records providing you with a way to update them after responses are received. In this session, you will learn how to create new variables, where to use them, how to get the right data to display and provide a personalised and powerful experience.
Microsoft Forms Pro was made generally available on July 1st 2019. In a magical combination, Microsoft Forms has been given a much needed boost by storing responses in the Common Data Service, and therefore providing the ability to use the flexibility of Microsoft Flow to give organizations a powerful solution to request and analyze feedback from customers. Let’s take a look at the top business benefits of Forms Pro!