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2020 - Meeting Recordings

• OmniChannel In Detail

  60 Minutes

  This session will provide: An overview (and demo) of the Omni Channel engagement hub including Live chat and voice channel Productivity tools including smart assist and navigation history Supervisor experience Reporting features A comparison of the hub with the unified service desk

  
  Featuring

  

  Tricia Sinclair

  I have over 10 years experience in implementing CRM solutions in various roles from Consultant to Architect. I am passionate about delivering quality solutions and sharing my experiences and knowledge about D365 with the community.