Tricia Sinclair

Tricia Sinclair

I have over 10 years experience in implementing CRM solutions in various roles from Consultant to Architect. I am passionate about delivering quality solutions and sharing my experiences and knowledge about D365 with the community.


Guest Appearances


  • OmniChannel In Detail
    60 Minutes 

    xRMVirtual User Group Recordings

    This session will provide: An overview (and demo) of the Omni Channel engagement hub including Live chat and voice channel Productivity tools including smart assist and navigation history Supervisor experience Reporting features A comparison of the hub with the unified service desk